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We hope this page would help you find the information you are looking for. If it
does not help you, please
send us a message.
PRODUCTS
SERVICES
PAYMENT
REGISTRATION
SECURITY
DELIVERY
PRODUCTS
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How do I quickly find the product that I want?
The Items are classified under various categories and subcategories which makes
easy to find an item. Feel free to use the coloured menu to select the right
category and under that, the right subcategory, to view the products in it.
Search feature, is a very good option. You can search items by part of the item
name, make or any other specification that you might have. Please checkout the
next Question which will give you an idea about maintaininga Quicklist which
will make your shopping much more simpler.
Go To Questions
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Can I maintain my own item list? What is a Quiclist?
Quicklist is a a feature provided in Sanmantra.com. You can select your items
using checkbox provided for each item and use the Quicklist icon to add items
to your quicklist while browsing. We have an interesting feature by default.
Whenever you checkout items off your shopping cart, we will automatically
verify its presence in your existing items in your Quicklist and add it if not
present. QuickList will save your ordering time in a big way. Please note that
you can delete or add items at your will from/to your quicklist, when you find
the specific product. Go To Questions
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How do I request product demo of items that I want to
personally see?
Browse for the items that you want you see or have a review. Select the item
and use ProductDemo icon. Your representative will bring the items that you
selected, and explain it to you in person.(Currently this feature is not
enabled). Go To Questions
SERVICES
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What if I do not logout?
If you do not logout and your session expires after a period of time, the
status of the items in your shopping cart will not change.You will be able to
still checkout the items or modify the items in your cart on any later time.
This is what we call, persistent. Go To Questions
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Should I save my items in shopping cart or checkout
before Logout?
There is nothing like saving items in shopping cart. You do not have to
checkout before you logout as indicated in the previous question.
Go To Questions
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Where do I look for specific help on a page?
Each page has the help icon. It will provide help on features, available on
that page. Go To Questions
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How do I keep records of my purchases and payments ?
We keep track of all your purchases and payments and also let you access them
through features called 'Purchase History' and 'Payment History'. Purchase
history will basically enlist the purchases(checkout dates) and the amount. You
can select a particular purchase date and see its contents. Payment history
will also enlist the payments done over the past.
Go To Questions
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What do you mean by persistent shopping cart?
You do not have to empty items in shopping cart or checkout before logging out.
Items in your shopping cart will not disappear if your session expires. We call
it 'presistent'. Go To Questions
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How far do you deliver for free?
We intend to serve all our customers with free delivery option. However, we do
reserve the right to deny service to any location which may affect our business
and also might not serve the interest of quickness and easiness of purchase
from the customers perspective. As we all are aware of the fuel costs, we do
have to take some steps eventhough we give utmost respect to customers and
accept to serve most of the locations in chennai.
Go To Questions
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What If I have a problem with delivered products?
Please feel free to contact your representative. If you have problems, please
use Customer Service section in our website and you will be provided help at
the best of the earliest. Go To Questions
PAYMENT
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How do I make payments?
Many of our current customers maintain credit with us. Many customers do pay
using cash or cheque. You could fall into one of the following on your own
interest. When you do pay your credit balance, please pay using cheque or cash.
Go To Questions
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How can I ask for credit on purchases?
Please ask your representative or use Customer Service section in our website.
Go To Questions
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Can I get special rates on purchases?
Please contact our customer support representative. The representative will be
happy to assist you on this. Go To Questions
REGISTRATION
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Why should I register?
Registration gives us the correct information about you and also you could
avail the best of the features such as shopping cart, quicklist, purchase
history, purchase history and many other things that we offer our
registered customers. We also reserve the right to serve, only based on
satisfactory information provided by the user. Go To Questions
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Can I start buying immediately after registration?
You are eligible to order immediately after you register. However, we do have a
very simple and quick verification procedure which we perform in order to
confirm the authenticity of the information provided by you and also decide, if
we can deliver to your address. Go To Questions
SECURITY
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Is the information I provide, safeguarded for privacy?
We do not provide your email addresses, telephone numbers or other details to
marketing or other agencies, institutions or businesses for their personal
marketing, research. We respect the privacy of our customers and we will
maintain it. Go To Questions
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Should I enable javascript in my browser?
To enable our users to use some features in our website, we recommend our users
to enable javascript. Go To Questions
DELIVERY
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How soon will I get my products delivered?
We are well known for our quick delivery. Usually we take couple of hours to
deliver in selected pincodes. We have the record of delivering in minutes to
certain companies. Based on the inventory level, order level and few other
parameters, we may take more time in some occasions. In those cases, we
certainly will let you know and work out your immediate requirements which
might affect your business. We do not make false promises.
Go To Questions
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How much do you charge for delivery. Is it free at all
times?
Its certainly free to all deliverable pincodes as of now. We will try to
maintain it in future as well and try to deliver free to nook and corner of
chennai. In rare occasions, if we find that your business location is not
currently served, then we might request you a very small delivery charge. We
only do it after discussing with you. Go To Questions
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